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March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.

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March 1, 2022 Improving Patient Handoffs Helps Reduce Malpractice Claims

Healthcare Risk Management reports on a large study conducted by Boston Children’s Hospital in which researchers reviewed 498 medical malpractice claims provided by Candello, CRICO’s national medical malpractice collaborative. The work revealed a direct relationship between the quality of patient handoffs and claims.

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January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

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Communication Practices on 4 Harvard Surgical Services: A Surgical Safety Collaborative

  • December 1, 2009

In Research and Publication
Supported by a CRICO grant, a prospective study at four Harvard teaching hospitals was conducted to address communication breakdowns between surgical residents and attending physicians in the pre- and postoperative setting. 


Conclusions: In the context of both critical patient events and routine patient care, residents often fail to obtain attending surgeons’ input for management decisions. These failures seem to derive more from residents’ perception of necessity than from attending physicians receptiveness or interest in being contacted. Once involved, attending physicians frequently modify resident’s management decisions. It seems, therefore, that there is significant potential for communication failure and information loss among our 4 institutions. 

Read the article abstract at:

ElBardissi AW, Regenbogen SE, Greenberg CC, Berry W, Arriaga A, Moorman D, Retik A, Warshaw AL, Zinner MJ, Gawande AA. Communication practices on 4 Harvard surgical services: a surgical safety collaborative. Ann Surg. 2009 Dec;250(6):861-5. doi: 10.1097/SLA.0b013e3181afe0db.