CRICO Insights: December 2017

9 Key Steps to a Safer Referral System

CRICO and IHI/NPSF experts recently joined forces to develop a 9-step referral process for ambulatory care and recommendations to help close the patient safety gaps.

1.

PCP orders a referral

2.

PCP communicates referral to specialist

3.

Referral reviewed and authorized

4.

Appointment scheduled

5.

Consult occurs

6.

Specialist communicates plan to patient

7.

Specialist communicates plan to PCP

8.

PCP acknowledges receipt of plan

9.

PCP communicates plan to patient/family

Read more: Toward an Ideal Referral Process
Note: Members of the expert panel will present an overview of the Closing the Loopguidelines during an open webinar on January 10, 2018.


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Device Vendors Distract Surgical Team

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Safety Culture and Risk Reliability in Health Care

“A personal commitment to making care safer is fostered by an environment that encourages curiosity about why errors occur. We are encouraged to be open about our errors and the system vulnerabilities we see. We feel comfortable speaking up, without fear of punishment.” Does this describe your work culture?


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