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January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

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January 4, 2022 Journal of Patient Safety Study Shows I-PASS Can Significantly Decrease Likelihood and Cost of Malpractice Claims
December 15, 2021 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.

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Failure to Communicate is Costly and Dangerous

  • February 16, 2016

An article in Medscape, aptly quoted the Captain, a prison warden in Cool Hand Luke who famously said to his prisoner, “What we've got here is a failure to communicate.” They were using this to reference the impact of communication failures detailed in the report by CRICO Strategies published in 2016.

 


Breakdown in Communication: Costly and Dangerous

“What we've got here is failure to communicate,” the Captain, a prison warden, famously said to his stubborn prisoner in the 1967 film classic Cool Hand Luke. It's far from a friendly pronouncement, of course. But too often, communication channels really do break down, and the results in the medical arena can be especially dire, even catastrophic. That's the underlying message of a new report by CRICO Strategies, a Harvard-affiliated group of evidenced-based risk-management companies.

“When information falls through the cracks, diagnoses are confounded, procedures are complicated, and subsequent care is compromised,” says Heather Riah, CRICO's SVP and COO.

Citation for the Full-text Article

Guglielmo W. Failure to Communicate is Costly and DangerousMedscape. February 16. 2016