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March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.

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March 1, 2022 Improving Patient Handoffs Helps Reduce Malpractice Claims

Healthcare Risk Management reports on a large study conducted by Boston Children’s Hospital in which researchers reviewed 498 medical malpractice claims provided by Candello, CRICO’s national medical malpractice collaborative. The work revealed a direct relationship between the quality of patient handoffs and claims.

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January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

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Mark Reynolds Appointed to Schwarz Center Board

  • October 7, 2016

The Schwartz Center for Compassionate Healthcare announced three new appointments to its Board of Directors, one of whom is Mark E. Reynolds, CRICO President & CEO.


Mark Reynolds, President, CRICO

The Schwartz Center for Compassionate Healthcare, a national leader in the movement to make compassion a vital element in every patient-caregiver interaction, today announced the appointment of three new members to its board of directors: Iora Health CEO and co-founder, Rushika Fernandopulle, MD, MPP, nationally renowned architect Richard L. Kobus, FAIA, FACHA and head of the Harvard-affiliated hospital insurer, CRICO, Mark E. Reynolds.

“There is a clear connection between the work we do at CRICO to promote patient safety for the benefit of patients and providers within the Harvard medical community, and that of the Schwartz Center to highlight the benefits of compassionate communication and engagement," said Reynolds. "I am honored to be asked to join the Board of Directors at the Schwartz Center and look forward to our ongoing partnership and collaboration.”

Citation for the full press release:

The Schwartz Center for Compassionate Healthcare. (2016). Schwartz Center Announces Three New Board Members. Full announcement available at www.theschwartzcenter.org/media/Schwartz-Center-New-Board-Members_FINAL_10.6.16.pdf