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Recent Coverage

March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.

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March 1, 2022 Improving Patient Handoffs Helps Reduce Malpractice Claims

Healthcare Risk Management reports on a large study conducted by Boston Children’s Hospital in which researchers reviewed 498 medical malpractice claims provided by Candello, CRICO’s national medical malpractice collaborative. The work revealed a direct relationship between the quality of patient handoffs and claims.

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January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

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Closing the Loop on Medical Referrals

  • February 9, 2017

CRICO is collaborating with the National Patient Safety Foundation (NPSF) on a project to identify best practices for managing patient referrals to specialists using electronic health records. The NPSF-CRICO collaboration is a part of CRICO’s commitment to understanding and improving systems to support safe health care delivery through analysis of claims in our Comparative Benchmarking System.


Through ongoing analysis of malpractice claims and safety event data, CRICO identifies factors contributing to breakdowns in the referral process. “We have found that closing the loop on referrals is a critical process that many clinicians feel they don’t have complete control over, yet it is a vitally important component toward achieving correct and timely diagnosis,” says Luke Sato, MD, senior vice president and chief medical officer of CRICO.

Citation for the Full-text Press Release

Closing the loop on medical referralsPRWeb. February 9, 2016.