Apology & Disclosure
The patient safety community has evolved how it advises clinicians to respond in the aftermath of an adverse event. CRICO is a sponsor of a MA-wide program; Communication, Apology, and Resolution (CARe)
Our Approach to Disclosure of Medical Error and Compensation
When clinicians are faced with the disclosure of medical error, CRICO’s goal is to help them maintain trust and support their patients. CRICO urges clinicians to undertake these uncomfortable conversations not simply to avoid lawsuits, but because it is the right thing to do. To date, CRICO has been able to resolve every claim presented after disclosure and apology without protracted litigation, although we sometimes have to pay a premium on the fair indemnity amount to do so. In fact, many of these situations are handled without court involvement. [Read more...]
Healing the Healer is a dramatic documentary film that exposes the painful impact on clinicians when patient care goes wrong. Healing the Healer includes a call to action to assist healers with their own recovery so they are able to continue delivering optimal care to their patients. The complete film runs 19 minutes and also includes four case studies and four intervention profiles.
Associated Resources
- When Things Go Wrong Film
This frank and moving film features eight patients and their families sharing the impacts of medical error on their lives.
See More Apology and Disclosure Content
CRICO’s provides content on Communication, Apology, and Resolution (CARe) and it has been providing apology and disclosure content for many years.
A First Place Mindset About Medical Error
Newsletter
The size of the problem isn't what's important.
Accuracy at Issue in Massachusetts Disclosure Law
Newsletter
Health providers in Massachusetts have new protections and new rules to follow, after a state medical error disclosure and apology law went into effect in November 2012.
Adverse Events Disclosure
Guideline
The “Guidelines for Disclosure” checklist covers a range of actions to consider after an unexpected outcome. Running through the list will help organize thorough, appropriate, and consistent responses.