CRICO Insights: April 2019

Participate in EHR downtime drills.

Know where, how, and to whom to go to for downtime/recovery updates.

Communicate responsibly to patients about the downtime status and safeguards in place.

Practice safe information exchange, including verbal and paper handoffs.

Acknowledge the extra work and increased risk of burnout; support fellow workers and reach out if overwhelmed.

Wait for the “all clear.” Downtime isn’t over for you until it’s over for everyone.

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